It’s still a work in progress (what isn’t these days), but we’ve just started to roll out our new support portal. On every page of our site, as well as on nearly every page within our site management program cPanel, you’ll see a Need Help? banner on the left. Simply click and you’ll instantly be greeted with a friendly window asking for some information about you and some details on your problem.
We’re still working out the kinks, but we’d love your feedback. We’re also going to start publishing Solutions in our support portal that will be automatically suggested as you type in your issues.
It’s just another way we’re working towards exceeding your expectations. We’re not just calling this Smarter Web Hosting, we mean it!