More Disk Space for All!

We have just completed some restructuring of our Simple Web Hosting packages and now offer more disk space across all of our accounts!  Best of all, we’ve upgraded all of our existing accounts as well, so both current and new customers have even more storage space at some of the best pricing for shared web hosting.

Questions?  Call us today at 1-844-8-HOST-ME (1-844-846-7863).  We’re here to help you make the most of your web hosting package and answer any questions you may have!

Server Upgrade Complete

We’ve completed a major upgrade to all of our servers hosting our Simple Hosting Plan customers.  These upgrades include:

  • Solid State Drives – improves the speed at which your site loads.
  • More RAM – improves the quickness of scripts and programs on your web site.
  • Softaculous – adds a new way to easily install any number of hundreds of applications available to your hosting account, quickly and easily.

We’ll be posting more about Softaculous, but for now know that the migration was completed quickly and we’ve reviewed all accounts to ensure that their site has been migrated successfully.  If you need any help, please let us know!  Our new support portal is open and can be accessed at http://support.dphosting.com/

Checking Email Service Issue

An issue has been identified that is causing intermittent login issues to client email accounts.

 

Update as of 11:58 am on 6/27/2015

It looks as if the fix implemented by the software development team didn’t get saved properly, so the server ran in to the exact same problem it had before.  We’ve double checked and as of 11:58 am this morning, we can confirm that the updated configuration has in fact been saved to the server properly.  Again, we may need to wait until Monday or Tuesday when the server has a higher load before we see if this issue is truly resolved.

 

— Previous Updates —

Update as of 11:46 am on 6/27/2015

Unfortunately moments after we posted our last update the service failed preventing users from checking email.  I’m happy to report that the software development team is currently logged in and investigating the issue now as we continue the troubleshooting process

Update as of  11:16 am on 6/27/2015:

The software development team has evaluated the intermittent email login issue.  They believe the problem dealt with a configuration setting that coincidentally occurred near the same time the software was updated.  While we continue to monitor the service to ensure its operation, we are seeing promising results from the minor adjustment.  We may need to wait until Monday or Tuesday when the server has a higher load before we see if this issue is truly resolved.

Please know that the uptime of your web site and related services is extremely important to us.  We will continue to work with the developers of the software and try to resolve the issue as quickly as possible.  Any updates will be posted on this page.  We apologize for any inconvenience and hope to have this issue resolved soon.  Thank you for your patience.

Update as of 2:11 am on 6/27/2015:

  • The issue is intermittent – there does not appear to be a set time or specific incident that causes the problem.
  • The issue affects the ability to log in to check your email for about 15-20 minutes, before the service restarts on its own automatically.
  • The issue only affects checking of email.  Messages sent to your account are being accepted and stored, but are just inaccessible while the issue is occurring.
  • The issue has come up after a software update on the server that took place on or about June 18, 2015.  An additional update has been installed on June 27, 2015.  This new update may not fix the problem as the root cause is still under investigation.
  • The issue is affecting numerous servers, not just the server your account is on.  This is actually a good thing as it gives the developers more data to track down the root cause of the problem.
  • We have reached out to the developers of the server software and they are actively investigating the problem.

 

Domain Prices Announced

As we continue to work towards a full offering of options and services, I’m happy to announce that we have just published a complete list of Domain TLDs offered on our new Domain Name Pricing page.  Look to see if the domain you want is available, and see how much it’ll cost.  We offer some of the most competitive pricing on the internet, especially when you consider the price you see is not just the purchase price, but also the renewal price!

You see many domain registrars sell domains for a few measly dollars, making it very enticing to purchase a domain name from them.  But when you actually read the fine print (and you first need to find the fine print!) you’ll see that the cost of that $1.99 .com jumps to $10, $15 or even $20 a year!  For us, we’d rather sell you that .com for $9.20 and keep it that price year over year.

Oh, and also, look for that little asterisk next to most domain names that says that it does not include the ICANN service fee of $0.18.  That’s right, most registrars don’t include the $0.18 fee that needs to be paid to ICANN.  We include their fee in our price.  What you see is what you really pay.  What a concept! We feel it’s the smarter way.

Again, check out those prices right here: Domain Name Pricing

Shellshock and DP Hosting

Many on the internet are scrambling to find out what has been affected by the Shellshock vulnerability.  Also known as the “Bash Bug” this vulnerability is very similar to the Heartbleed bug that circulated back in April of this year in that it affects the core of the internet, the servers that power web sites.

Please know that we have and will continue to ensure our servers are running the latest version of software available.  Many time issues like this impact servers that are not frequently updated because “if it ain’t broke, don’t fix it.”  To stay in line with our “Smarter Web Hosting” motto, we ensure we keep our servers up to date as many security risks are typically patched well before they become popularized in the news.

We have tested and ensured that the servers your web sites run on have been patched and are not vulnerable to the Shellshock vulnerability.

Of course any questions, concerns or issues, please Contact Us!

 

Outage Report, Swan – 6/12/2014

On Thursday, June 12, 2014 at approximately 1:30 pm, clients located on the Swan virtual server became unresponsive.  After a brief investigation, the cause appeared to be related to failing hardware of the host server (identified as TX113).  When this issue was discovered, technicians at the TX data center began to move the virtual server off of the failing host server and on to a new host server (identified as TX106).  Services became fully operational at approximate 2:20 pm.

At approximately 6:00 pm, the server appeared to go down a second time.  After running a quick test, it was determined that traffic to Swan was being routed back to the old server (TX113) and not to the new server hosting the sites (TX106).  The issue was believed to be fixed at the TX data center at approximately 6:20 pm, with the problem being an incomplete migration of the virtual server.

Unfortunately the same problem resurfaced again at approximately 7:25 pm – roughly an hour after the server came back online.  The issue was investigated by a senior level technician and the issue was properly identified as being a routing problem with switching gear at the data center.  The problem was corrected at approximately 8:05 pm, and the senior tech at the TX data center spent additional time to verify that the programming would hold.  At 8:30 pm, the senior tech cleared the incident and confirmed that the routing programming should not revert back to the original server.

We sincerely apologize for this outage.  While realistically we understand that problems will arise from time to time, we make every effort to ensure downtime is minimal and every step to prevent downtime is taken.  When the outage did occur and the issue was identified, the virtual server was moved to new hardware and, aside from a programming issue with the switching gear, the issue was resolved.  The switching gear issue caused additional downtime, and we feel that was preventable.  We will work with the TX data center to try to ensure steps are taken to ensure its chances of reoccurring is minimized.

Heartbleed and DP Hosting

heartbleed_0_standard_800_0If you heard the big news today regarding the SSL vulnerability Heartbleed and you are currently hosting your site with us, you do not need to be concerned.

Heartbleed is an internet vulnerability that attackers can use to capture secure traffic on the internet (like bank transactions) and actually decrypt the information, making SSL completely useless.

The Heartbleed vulnerability actually stems from a bug in some versions of a piece of software installed on servers called OpenSSL.  This version is only available on certain operating systems.

No servers at DP Hosting are affected since we use an operating system that is immune to this vulnerability.

If you operate a web site that uses SSL and conducts secure transactions, we recommend you post a notice on your site informing your visitors and customers that your site was never affected by this vulnerability, and that their information is secure.

If you have any further questions, require more technical details, or have questions about how we monitor security on our servers, please contact us.

Backup Issue Discovered, Resolved

We have been noticing that backups appear to be taking an inordinate amount of time to complete, causing the backup process to run during peak usage times and slowing server response time. We have identified the problem and corrected a faulty scheduling configuration that was set in error approximately one week ago.

I would like to apologize if this caused any concern among our clients.  While no clients contacted us regarding this problem, we discovered the  issue during a performance monitoring scan and immediately began an internal investigation, ensuring that the problem was not related to server security integrity.

  • The erroneous configuration change was made on Monday, March 24 at approximately 11:50 pm.
  • The performance issue was discovered on Thursday, March 27 at approximately 2:40 pm.
  • The issue was corrected on Saturday, March 29 at 12:20 pm.

It will take one backup “cycle” to correct, so the backup will run until approximately 3:00 pm on Sunday, March 30 and then will be taken properly between 1:00 am and 3:00 am on Monday, March 31.

If you have any questions or concerns, please do not hesitate to reach out to our Technical Support team.

New Support Portal Opened

It’s still a work in progress (what isn’t these days), but we’ve just started to roll out our new support portal.  On every page of our site, as well as on nearly every page within our site management program cPanel, you’ll see a Need Help? banner on the left.  Simply click and you’ll instantly be greeted with a friendly window asking for some information about you and some details on your problem.

We’re still working out the kinks, but we’d love your feedback.  We’re also going to start publishing Solutions in our support portal that will be automatically suggested as you type in your issues.

It’s just another way we’re working towards exceeding your expectations.  We’re not just calling this Smarter Web Hosting, we mean it!

Hosting Plans Published

Just over one year ago we began work on DP Hosting – a new division of Devil’s Playground LLC dedicated to web hosting. Since that time you may not have seen much in the way of progress on the outside, but we’re still here, building an online portal that will service new and existing customers.

And yesterday marked a big step – the publishing of our web hosting plans.  It may not be big to you, but to us it marks our first ever published acknowledgement that we are in the business of web hosting, and this is what we’re offering.

As we continue to fine tune things, you’ll start to see more information and pricing posted, and soon we’ll release our online customer portal, where you can create new accounts, order services, view and pay invoices, and contact an online support representative.

To you it may look like we just updated a simple page, but to us it means the world.

Top