Backup Issue Discovered, Resolved

We have been noticing that backups appear to be taking an inordinate amount of time to complete, causing the backup process to run during peak usage times and slowing server response time. We have identified the problem and corrected a faulty scheduling configuration that was set in error approximately one week ago.

I would like to apologize if this caused any concern among our clients.  While no clients contacted us regarding this problem, we discovered the  issue during a performance monitoring scan and immediately began an internal investigation, ensuring that the problem was not related to server security integrity.

  • The erroneous configuration change was made on Monday, March 24 at approximately 11:50 pm.
  • The performance issue was discovered on Thursday, March 27 at approximately 2:40 pm.
  • The issue was corrected on Saturday, March 29 at 12:20 pm.

It will take one backup “cycle” to correct, so the backup will run until approximately 3:00 pm on Sunday, March 30 and then will be taken properly between 1:00 am and 3:00 am on Monday, March 31.

If you have any questions or concerns, please do not hesitate to reach out to our Technical Support team.

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